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Description
xThe Makeup Planet provides 100% original skincare and makeup products, including famous Korean skincare brands sourced from authentic distributors worldwide. We pride ourselves in providing the best customer service before and after order delivery. All orders come with a 100% money back guarantee.
Shipping & Return
xCustomer-Friendly Shopping Experience
At The Makeup Planet, we take pride in being Pakistan’s most customer-friendly e-commerce platform. Our goal is to ensure a seamless shopping experience for every customer.
We understand that online shopping doesn’t always meet expectations—that’s completely normal. No worries, we’ve got you covered!
Simply call or WhatsApp us at 0345-1837225 between 10:00 AM – 06:00 PM (Monday to Saturday). Our responsive team is always ready to resolve any order issues promptly.
Easy Returns & Fast Refunds
- Unused products in their original condition can be returned within 7 days for an exchange or refund.
- Customers must return the product to our warehouse via courier at their own expense.
- Our refund process is one of the fastest in Pakistan—once we receive the returned product, refunds are processed within 2-3 business days.
Shipping & Delivery Policy
We partner with multiple courier services to ensure reliable delivery across Pakistan.
Standard Shipping Fees
- Shipping Fee: PKR 150 on all orders
Delivery Timelines
- Karachi: 1-3 days
- Major Cities (outside Karachi): 3-4 days
- Remote Areas: 5-7 days
Shipping & Order Confirmation
- Once an order has been placed, you will receive a call from our team for confirmation.
- If you’d like to see your products before confirmation, contact us at 0345-1837225 (10:00 AM – 06:00 PM, Monday to Saturday). We’ll share product images on WhatsApp for your satisfaction.
- Orders placed on Sundays or National Holidays will be processed on the next working day.
For any questions or concerns, feel free to reach out—we’re here to help!
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