The Balm TimeBalm Foundation - Medium

Customer-Friendly Shopping Experience

At The Makeup Planet, we take pride in being Pakistan’s most customer-friendly e-commerce platform. Our goal is to ensure a seamless shopping experience for every customer.

We understand that online shopping doesn’t always meet expectations—that’s completely normal. No worries, we’ve got you covered!

Simply call or WhatsApp us at 0345-1837225 between 10:00 AM – 06:00 PM (Monday to Saturday). Our responsive team is always ready to resolve any order issues promptly.

Easy Returns & Fast Refunds

• Unused products in their original condition can be returned within 7 days for an exchange or refund.
• Customers must return the product to our warehouse via courier at their own expense.
• Our refund process is one of the fastest in Pakistan—once we receive the returned product, refunds are processed within 2-3 business days.

Shipping & Delivery Policy

We partner with multiple courier services to ensure reliable delivery across Pakistan.

Standard Shipping Fees

• Shipping Fee: PKR 150 on all orders

Delivery Timelines

• Karachi: 1-3 days
• Major Cities (outside Karachi): 3-4 days
• Remote Areas: 5-7 days

Shipping & Order Confirmation

• Once an order has been placed, you will receive a call from our team for confirmation.
• If you’d like to see your products before confirmation, contact us at 0345-1837225 (10:00 AM – 06:00 PM, Monday to Saturday). We’ll share product images on WhatsApp for your satisfaction.
• Orders placed on Sundays or National Holidays will be processed on the next working day.

For any questions or concerns, feel free to reach out—we’re here to help!