Refund policy

Customer-Friendly Shopping Experience

At The Makeup Planet, we take pride in being Pakistan’s most customer-friendly e-commerce platform. Our goal is to ensure a seamless shopping experience for every customer.

We understand that online shopping doesn’t always meet expectations—that’s completely normal. No worries, we’ve got you covered!

Simply call or WhatsApp us at 0345-1837225 between 10:00 AM – 06:00 PM (Monday to Saturday). Our responsive team is always ready to resolve any order issues promptly.

Easy Returns & Fast Refunds

●     Unused products in their original condition can be returned within 7 days for an exchange or refund

●     Customers must return the product to our warehouse via courier at their own expense

●     Our refund process is one of the fastest in Pakistan—once we receive the returned product, refunds are processed within 2-3 business days